We know that learning new things can be a challenge, especially technical things, but don’t worry because we are here to help… literally. We have been working on creating a knowledge base full of detailed articles on how to do things within Middletwin. We have also made it easy to get to. If you are on www.middletwin.com you can find the link in the header labeled “Knowledge Base”. Or, if you are logged into the admin portal you can find the link by clicking on the question mark icon in the upper right corner.

We are constantly adding new articles. If you are looking for information and cannot find it, please let us know by sending an email to support@middletwin.com and we will add an article, because chances are that you are not alone. We are also always trying to improve, so if you see any errors or things that don’t make sense, let us know and we will fix it.

Remember, we are here to be your partner in managing your group, we are here to help.

Groups that have dues have many different types of membership renewals. Annual renewals typically either renew at the same time every year, or on the anniversary date that the member joined. Both of these are very common. Membership renewals can be made much easier when using Middletwin because you are able to give your members the tools to manage thier membership renewal on thier own.

We are able to handle 2 common renewal patterns, passive and active. Members can use both to manage on their own renewals through their member portal. With passive membership renewals, members can simply check a box telling Middletwin to automatically renew their membership on their anniversary date. Their default payment method will be charged for the renewal and they will receive an email informing them of the renewal. Side note, you can setup an email template for renewals that will be used in place of the default email for a personal touch. Member can also choose to activly update their own membership by clicking a button in the member portal that will add 1 year to thier membership, using their default payment method. It’s just that easy.

Middletwin will transfer payouts for renewals when the payments have cleared, eliminating the burden of handling checks and going to the bank.

If you want to learn more about how Middletwin can help you serve your members call 855-643-0696 or email support@middletwin.com