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Lauren Sells

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Knowledge is… Great!

We know that learning new things can be a challenge, especially technical things, but don’t worry because we are here to help… literally. We have been working on creating a knowledge base full of detailed articles on how to do things within Middletwin. We have also made it easy to get to. If you are on www.middletwin.com you can find the link in the header labeled “Knowledge Base”. Or, if you are logged into the admin portal you can find the link by clicking on the question mark icon in the upper right corner.

We are constantly adding new articles. If you are looking for information and cannot find it, please let us know by sending an email to support@middletwin.com and we will add an article, because chances are that you are not alone. We are also always trying to improve, so if you see any errors or things that don’t make sense, let us know and we will fix it.

Remember, we are here to be your partner in managing your group, we are here to help.

Tech

Knowing your members


If someone asked you what were the top 10 things that your group members were interested in right now, how would you answer that? What are your members thinking about?

Running a group should start and end with knowing your members. When selecting a group management solution, you obviously want the basic tools, like online member signup, automatic membership renewal, member communications, and the like, but does your group management solution help you learn more about your members than just their address and renewal date?

One of the ways that Middletwin helps you get to know your members is by providing you with custom preferences. You can create a list of preferences that your members can manage through their member portal. This information is then made available to you to use from your admin portal. It’s very easy to set up, and members take care of themselves from there.

Get to know what your members want, get Middletwin.

If you want to learn more about how Middletwin can help you serve your members call 855-643-0696 or email support@middletwin.com

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