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Signing In

The group member portal uses a unique URL that is specific to the group. In order for group members to access the portal they must use the correct URL. The URL uses the patters https://<group subdomain> The group subdomain is configured by an administrator with the Account Administrator permission. Once set, the subdomain cannot be changed.

You should advertise this URL on your groups public presence.

The member portal has 2 main states, public view and member view. When the portal loads it will be in the public view.

Public view of the member portal

The differences are that the link in the upper right corner says “Sign In” and the group description is in the main portion of the portal instead of the tabs.

Members sign in by clicking the “Sign In” link in the top right corner. Note that non members can join the group by clicking the “Join” link, and if you have events that allow for registration they will be listed when the visitor clicks the “Events” link.

Signing In

When signing in the member uses their email address that is associated with their membership. This is checked, if the email address is not found in the groups membership, they will get an error

Invalid email address

If the email address lookup succeeds the login process will check to see if this is the first time the member has logged in. If it is they will be guided through the steps to create a password, if not they will be asked to provide their password.

If a member forgets their password they can use the “Forgot Password” button to have a temporary password generated and emailed to them.

The forgot password button

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