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Resetting an administrators multi-factor authentication

If an administrator needs to change their multi-factor authentication settings, they will need to have an administrator with “Account Administration” permissions or Middletwin support reset it for them.

For an account administrator to do this they will have to

  • Log into their account
  • Goto the “Administration” page
  • Select the logins tab
  • Select the account admin that they want to reset
  • In the Login Details pane click the “Reset MFA” button

After doing these steps the login will be reset with no multi factor authentication and the next time the administrator logs in the system will take them through the steps of setting up their own Multi-factor authentication settings.

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