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Returns

Handling returns is just a part of doing business. Because your club is being hosted on Middletwin you will need to have your own returns policy. This is required in order to maintain compliance with our payment processor, Braintree, as well as the major credit card providers.

We have a group returns polity that your group uses by default if you do not provide your own return policy. Acceptance of this return policy is a part of our terms of use that you agree to when signing up to use Middletwin.

The default return policy

Membership Fees

All membership fees are non-refundable. If a member wishes to discontinue their membership with your group you can choose if you want to allow them to maintain their membership until it expires, however all membership dues are non-refundable.

If a membership is cancelled by the group for any reason, the membership fees paid by the outgoing member are non-refundable.

Exceptions to the membership fees return policy can be made by the group providing to Middletwin support a copy of the groups adopted membership return policy. The group can issue refunds as it sees fit through the groups own devices at the groups discretion (ex mailing a check). The group may have Middletwin issue a credit card refund by contacting Middletwin support. There will be a $10 fee per refund for this service.

Store Merchandise

All store merchandise can be returned and the group accepting the return must issue a refund through its own mechanism within 24 hours of receipt of merchandise. The group may apply any restocking fees as deemed appropriate by the group if the revoking fee is disclosed in the merchandise listing. The group may make exceptions to this by explicitly providing the customer with a written instrument of the exceptions directly in the merchandise listing.

All store merchandise can be exchanged and the group accepting the exchange must send the replacement to the customer within 24 hours of receipt of the merchandise being exchanged. The group my apply any restocking fees as deemed appropriate by the group if the revoking fee is disclosed in the merchandise listing. The group may make exceptions to this by explicitly providing the customer with a written instrument of the exceptions directly in the merchandise listing.

The group may have Middletwin issue a credit card refund by contacting Middletwin support. There will be a $10 fee per refund for this service.

Exceptions to this policy can be made by the group putting explicit policies in the merchandise listing.

Event Registrations

All online registrations are non-refundable. If an event registrant wishes to cancel their registration they may do so by contacting the group. If the group wishes to refund the registrant they can through their own process. The group may have Middletwin issue a credit card refund by contacting Middletwin support. There will be a $10 fee per refund for this service.

The group must have its own policies in place for refunds due to unforeseen circumstances like weather related cancellations.

Event Tickets

All online tickets are non-refundable. Events tickets become the property of the purchaser when purchased. They may resell them on their own. Neither Middletwin or the group will buy back event tickets.

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