How Can We Help?
Most groups sell things. The types of things that groups can sell are
- Membership & Renewals (annual)
- Merchandise (one time)
- Event Registrations (one time)
- Event Tickets (one time)
All of these types of sales transactions occur using credit cards.
Middletwin uses a company called Braintree (a PayPal company) to process your customers credit cards. Note that on your customers bank account statements they will see a charge to Middletwin, this is our Braintree merchant account processing the payment.
Braintree charges us a fee for processing each transaction. The fee can vary between the different payment method types (Visa, Discover, AMEX, etc…). On average this is around 3.5%. In your account settings you can decide if you want us to add 3.5% to each transaction as a service fee, passing the fee on to your customer, or if you want us to charge your group for this fee when paying out your groups collected payments.
If someone makes a purchase from your group but later decides they want to return that purchase, you need to have a policy in place so that you know how handle the return. Most groups will want to make an “all sales final” policy, eliminating the need to process returns. In the event that you need to process a return you will need to contact email@example.com with details about the purchase. Note that you will still be responsible for all the transaction fees.
Our payment processor, Braintree, will process all the payments that your club members make and deposit those funds into Middletwins bank account. We will collect all these payments and perform a payout to your club on a monthly basis. You can choose how you would like to receive this payout in your accounts settings.
Setting up your own
Our system is all setup to work with Braintree, if you would prefer to handle your own payment processing you can. You will need to contact Braintree and setup your own account with them.
Note that we are always evaluating our process and may have other options for payment and payouts in the future.