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Member Portal Setup

Your account comes with a dedicated member portal for your members. Before they can use it you will need to setup the subdomain for the member portal. A subdomain is the prefix on the URL that your member portal will use.


You can only set this up one time. If you need to change it after setting it up you will need to contact support at

Open settings by clicking on the gear icon

In the settings locate the “Member Portal” section.

The Member Portal section before setting up a subdomain

Click on the “Setup” button to open the member portal setup dialog

The member portal setup dialog

The subdomain cannot start with a number, cannot contain spaces, and that only have letters, numbers, and a hyphen. Examples:


When you have decided on a subdomain click save, if it is available it will be accepted and set, if not you will get a message letting you know you cannot use it.

Once setup is complete, your members will be able to access your member portal immediately. Note that you cannot use your administrator login to login to the member portal, only member logins will work on the member portal.

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