How Can We Help?
Changing an administrators password
If an administrator to your account needs to have three password reset they have 2 options. One option is for them to use the “Forgot Password” link at the bottom of the password field (visible after they have entered in and verified their email)
This will walk them through the step of having a temporary generated password created and emailed to them to allow them login and change their password.
The second option is for an administrator with “Account Administrator” permission to set the password for the account. To do this the account administrator will have to
- Login and go to the “Logins” app
- Select the login that you want to set the password for
- Go to the “Advanced” section
- Type in a password
- Save the login
Now the administrator will be able to use the new password to login